Purchasing the replacement fee is required for issues with plants after two weeks of arrival.
Please contact the seller (nicely) with PHOTOS to best resolve the issue!
Bijan Tropicals is happy to offer FREE SHIPPING via Fedex Ground (1-5 days) on all plant orders. We pack & ship orders every Tuesday through Thursday. Fortunately, FedEx delivers 7 days a week, so your plants will not be held over the weekend!